Cloud and BYOD are supported by Triple Impact Connections.
Triple Impact Connections provides contact center customer service initiatives to the banking, healthcare, and restaurant industries. Military spouses and injured veterans make up almost all of the company's agents and management.
The business, which focuses on BPO, offers clients and their clients first-rate service. The goal of Triple Impact Connections' founding was to transform contact centers. The goal of Triple Impact Connections' founding was to transform contact centers. It employs a cloud-based strategy that eliminates the need for costly data center equipment, and the majority of its staff are highly qualified military spouses.
In order to fulfill the goal of a lean, efficient organization, the IT stack was modified to become technology neutral. It chose ChromeOS and ChromeOS Flex because of its centralized management, ease of deployment, decreased maintenance and troubleshooting, and streamlined IT processes.
Triple Impact Connections has saved $60,000 on cybersecurity monitoring, 30% on technology adoption, and 60% on support inquiries thanks to ChromeOS and ChromeOS Flex.
An approach that is tech-friendly
Increasing revenue and cutting costs are essential in the current competitive climate. By employing ChromeOS devices, it has been able to maintain great performance while saving a significant amount of money. Triple Impact Connections agents can utilize ChromeOS devices for extended periods of time and save money on device replacement because they are made to last and come with automatic upgrades for 10 years. Additionally, ChromeOS updates seamlessly in the background, saving us $60,000 a year on cybersecurity monitoring without compromising device security.By cutting deployment expenses by 30% and ticketing by 60%, ChromeOS
The most revolutionary impact has come from the supplying procedure. After they leave, agents can choose to ship their devices directly to new agents. The new agents can start functioning right away after changing user IDs and passwords using the Google Admin interface.With the Google Admin console, staff members are also permitted to bring their own devices. When an agent brought in their own gadget, IT used to have a very hard time deploying it. ChromeOS is groundbreaking because it provides control over the device's security and distribution. It just requires a user ID, password, and the setup required for remote deployment, which takes only a few seconds.
It's simpler to manage
The smooth integration of ChromeOS with BPO contact center software gives BPO total control over its devices, ensuring their functioning and security. By establishing security controls and granting access through Chrome Enterprise Upgrade, it may quickly prepare agents for work. With these combined technologies, it can better support its expansion and remote agents, give clients a complete end-to-end experience, and obtain real-time insights into overall operations. There is no need to install additional software, and troubleshooting is much reduced. The IT team now has more time to focus on projects that advance Triple Impact Connections because of the 60% drop in support tickets.It is pushing others to transfer because ChromeOS and ChromeOS Flex have had such a positive impact on BPO organizations. BPO clients are made aware of ChromeOS Flex, which extends the lifespan of devices and increases return on investment, as well as the advantages of BYOD and the reduced expenses related to shipping equipment. The time and financial advantages that ChromeOS and ChromeOS Flex provide when combined lead to a more successful business that keeps agents and clients satisfied.
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